Order cancellation

Order cancellation

How can I cancel an order?

You will have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the message “Changed your mind? " section. If it's been longer than 60 minutes, send an email to contact@Solistos.fr and we'll help you find an alternative solution.

I accidentally canceled my order, can I resume it?

If you canceled your order on the spot and would like to receive your order, the best way to do so is to place a new order at checkout. Email contact@Solistos.fr if you have any questions - we're here to help.

I canceled my order, but I'm not sure it went through. Can you confirm that it has been cancelled?

If you canceled your order using the link in your order confirmation email, you will receive another email once the order has been successfully cancelled. If you haven't received a cancellation confirmation email, let us know at contact@Solistos.fr (and include your original #GLO order number) and we'll look into it!

I don't see the auto-cancel option! How can I cancel my order?

If you placed an order containing a gift card, please email contact@Solistos.fr as soon as possible (including your order # and your cancellation/modification request) and we can assist you.